Terms & Conditions

Welcome to Vatavaran. These Terms & Conditions govern your use of our website and your purchase of products from our online store. By accessing or using our website, you agree to these terms.

1. Acceptance of Terms

By accessing, browsing or purchasing from the Vatavaran website, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping Policy and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website or place an order.

2. About Our Products

Vatavaran offers tea and related products through its online store. We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the website are accurate.

Product appearance, packaging, colour and other visual details may vary slightly from the images shown on the website.

3. Product Information & Usage

Customers should carefully read the product information, ingredients, preparation instructions and other information provided with the product before use.

Information available on our website about tea, ingredients or general wellness is provided for informational purposes and is not intended to replace professional medical advice, diagnosis or treatment.

4. Product Availability

All products displayed on our website are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative solution or applicable refund.

5. Pricing

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to maintain accurate pricing. However, in the event of an obvious pricing or listing error, Vatavaran reserves the right to correct the error and, where necessary, cancel the affected order.

Applicable shipping charges and other charges, if any, will be displayed during checkout.

6. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication method.

An order may be cancelled or rejected in certain circumstances, including product availability, pricing errors, suspected fraudulent activity or other operational reasons.

7. Customer Information

Customers are responsible for providing accurate and complete information when placing an order.

This includes your name, phone number, email address, billing details and shipping address.

Vatavaran will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Payment

Customers agree to provide valid and accurate payment information when completing an order.

Payments may be processed through third-party payment gateways. Such payments may also be subject to the terms and policies of the applicable payment service provider.

9. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery timelines are estimates and may vary depending on the destination, courier service and other circumstances.

For complete information regarding shipping, tracking and delivery, please refer to our Shipping Policy.

10. Returns, Replacements & Refunds

Returns, replacements and refunds are subject to our Return & Refund Policy.

Customers should review the applicable policy before placing an order.

11. Cancellation of Orders

Customers may contact us as soon as possible if they wish to request cancellation of an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

12. Website Use

You agree to use the Vatavaran website only for lawful purposes.

You must not:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the normal operation of the website.
Copy or misuse website content without permission.
Submit false or misleading information.

13. Intellectual Property

All website content, including but not limited to the Vatavaran name, logo, branding, text, graphics, photographs, product images, designs and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify or commercially use our content without prior written permission.

14. Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics services and other technology providers.

Third-party services may have their own terms and privacy policies. Vatavaran is not responsible for the independent policies or practices of third-party service providers.

15. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, server problems, internet connectivity or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Vatavaran shall not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.